Refund policy

Returns & Refunds

Returning to yourself is the idea behind LENTO. Returning one of our products that isn't right for you should be just as simple.

Your right to change your mind

You have 14 days from the day your order arrives to decide it's not for you, no reason needed. Let us know within that window, and you'll then have another 14 days to send the item back to us.

How to return something

Leave us a note with your order number and which item you're returning. We'll confirm receipt and where to send it.

Condition of the product

To qualify for a full refund, items should be unused, with their original packaging intact; the same way you'd want to receive one yourself. For candles specifically, that means unburned. If a product has been used beyond what's needed to confirm it's right for you, we may deduct an amount reflecting that use from your refund, rather than turning the return away.

Refunds

Once we've received your return, we'll refund you within 14 days, including your original standard shipping cost; though not any priority upgrade you paid for. Refunds go back to your original payment method. Return shipping itself is at your own cost, unless the item arrived damaged, faulty, or wasn't what you ordered; in that case, it's on us.

If something arrives damaged or wrong

Beyond the 14-day window, every LENTO product is covered by the standard EU 2-year guarantee against defects. If something isn't as described or arrives damaged, leave us a note and we'll make it right, at no cost to you.

Gift Cards

LENTO Gift Cards are delivered digitally by email immediately after purchase. By completing your purchase, you agree to immediate delivery and acknowledge that you waive your 14-day right of withdrawal for the gift card itself. LENTO Gift Cards are valid for at least 2 years from the date of issue and cannot be exchanged for cash. Products purchased using a LENTO Gift Card remain subject to our standard 14-day return policy; where a return is approved and paid for with a Gift Card, that portion is refunded as new LENTO Gift Card credit.