LENTO
Terms and conditions
A gift card is a promise, written down. These are the plain terms of that promise.
What it is
A LENTO Gift Card can be exchanged for any item in our collections. It is not a discount, and it is not store currency for anything beyond what we sell.
Value and balance
Gift cards are issued in the amounts shown at checkout. If a purchase costs less than the card's balance, the remainder stays on the card for next time. If it costs more, the difference is paid by another method at checkout. A gift card cannot be exchanged for cash.
Validity
Every LENTO Gift Card is valid for 3 years from the date it's issued.
Delivery
Gift cards are delivered digitally, by email, to the address given at checkout: either the recipient's or the buyer's own. Delivery happens immediately after purchase or at the chosen date during purchase; there's no physical card and no courier.
Redeeming it
The recipient enters the code at checkout, under "Gift card or discount code." A card can be used more than once, across separate orders, until its balance runs out.
Your right to take a pause and change your mind
For every other LENTO order, you have 14 days to change your mind, no reason needed (see our Returns & Refunds policy). A gift card works differently: because it's delivered immediately and digitally, completing a gift card purchase means agreeing to that immediate delivery and waiving the 14-day right of withdrawal for the card itself.
This waiver covers the gift card only. An item later bought with a gift card is still covered by our standard 14-day return window , if that return is approved, the refund comes back as new LENTO Gift Card credit, not cash.
Corporate Gifting and Bulk Orders
Twenty cards or more, bought in one order, cost 10% less per card. There's one thing worth knowing before you place an order at that size: the recipient details you enter: the email, the name, and the message apply once, to the whole order, not per card. If you're buying twenty cards for twenty colleagues, you'll receive the codes yourself and send them on; we don't currently split one order across multiple recipient addresses. If that's not what you need, place separate orders instead.