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Shipping & Delivery

Slowness was never about waiting less. It's about waiting well.

Every LENTO product is hand-made in Amsterdam, in small batches; not pulled from a shelf of ready stock. That means your order takes a little longer to reach you than a mass produced object would. We think that's worth it, and we hope you'll come to agree: the wait itself can be its own small return to patience, before it has even arrived.

Processing time

Orders are hand-made and prepared within 1–2 business days of being placed. We don't ship on weekends or Dutch public holidays. If a particularly quiet or busy period changes this, we'll say so clearly at checkout.

Where we deliver

LENTO currently ships within the Netherlands and the rest of the European Union.

  • Benelux (Netherlands, Belgium, Luxembourg) — 48 hours once shipped. €6, free on orders over €65.
  • Germany, Poland & Austria — 2-3 working days once shipped. €7, free on orders over €65.
  • France, Italy, Spain (mainland), Portugal — 5-7 working days once shipped. €8, free on orders over €65.
  • Rest of the EU — 5–7 working days once shipped. Starting from €15, free on orders over €65.

We're not shipping outside the EU yet. Leave us a note if you'd like to know when that changes.

Tracking

Once your order ships, you'll receive an email with a tracking link so you can follow it the rest of the way.

How we pack

Materials chosen with care. Every box plastic-free, closed with paper tape, nothing extra.

Recyclable with your normal paper and cardboard, the shipping label and seal strip being the only two small exceptions.

Before you light it (candles)

Our candles are made with plan-based wax and crafted with care, sometimes they can suffer temperature changes during the shipping which can generate small imperfections. It is completely normal and does not harm the lifespan nor affect the burn of the candle.

If something arrives wrong

If your order arrives damaged, incomplete, or hasn't turned up within the expected window, leave us a note with your order number, and we'll make it right.